Harrow Cleaner Privacy Policy

This Privacy Policy explains how Harrow Cleaner collects, uses, stores, and protects personal data relating to customers in the Harrow area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This policy applies to all Harrow Cleaner customers in our service area, including prospective, current, and former customers.

Data Controller

Harrow Cleaner is the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal information and are responsible for ensuring that such processing complies with applicable data protection legislation.

Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with us. This may include the following information.

Identification and contact details such as your name, postal address, service address, and any other contact details you choose to provide to us, such as an alternative contact person for access to the property.

Booking and service information such as dates and times of cleaning appointments, frequency of services, type of cleaning requested, access instructions for your property where provided by you, and records of services carried out.

Billing and payment information such as transaction records, amounts paid, payment method used, and related billing history. We do not store full payment card details where payments are processed through a secure third party payment processor.

Communication records such as enquiries, complaints, feedback, and other correspondence with us by any communication channel, along with notes of any conversations relevant to the provision of our services.

Technical and usage data where applicable, such as basic technical information provided by your browser or device when you visit our website, including date and time of access and general interaction with our online services.

How We Collect Personal Data

We collect personal data in the following ways.

Directly from you when you contact us to request a quotation, make a booking, manage your account, provide feedback, or otherwise communicate with us.

Automatically when you interact with our website, subject to your browser and device settings, which may provide us with limited technical data required for the secure and reliable operation of the site.

From third parties where this is necessary to provide services to you, for example from payment service providers who confirm whether a payment has been successfully completed.

Lawful Basis for Processing

We rely on the following lawful bases under data protection law to process your personal data.

Contract. We process your personal data where it is necessary for the performance of a contract with you, or to take steps at your request before entering into a contract. This includes handling bookings, providing cleaning services, and administering your account.

Legal obligation. We process certain information to comply with legal and regulatory obligations, including tax, accounting, and record keeping requirements.

Legitimate interests. We process personal data where it is necessary for our legitimate business interests, and where your interests and fundamental rights do not override those interests. This may include improving our services, managing our relationship with you, safeguarding our staff, and protecting our business from fraud or misuse.

Consent. In limited situations, we may rely on your consent, for example for certain types of marketing communications where required by law. Where we rely on consent, you may withdraw it at any time.

How We Use Personal Data

We use the personal data we collect for the following purposes.

To provide cleaning services to you, including arranging appointments, accessing your property as agreed, and carrying out the services requested.

To manage your relationship with us, including handling enquiries, rescheduling or cancelling bookings, and responding to feedback or complaints.

To process payments and manage billing, including issuing invoices, confirming payment status, and maintaining financial records.

To operate, improve, and secure our business, including planning staff workloads, monitoring service quality, and maintaining accurate internal records.

To send service-related communications, such as appointment confirmations, reminders, updates regarding your bookings, and important information about changes to our terms or policies.

To comply with legal and regulatory obligations, including responding to lawful requests from public authorities when we are required to do so.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

In general, we keep customer account and booking information for a period that allows us to respond to questions about our services and to meet our legal obligations. Financial records are typically retained for the period required by tax and accounting laws.

Where we process personal data based on your consent, we will retain it until you withdraw your consent or until it is no longer necessary for the purpose for which it was originally collected, whichever happens first, unless a longer retention period is required by law.

Once the applicable retention period has expired, we will securely delete or anonymise your personal data.

Sharing Personal Data and Processors

We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy.

Service providers and processors. We may share information with companies that provide services to us, such as payment processors, accounting and bookkeeping support, information technology and hosting services, and customer management systems. These third parties act as data processors and process personal data on our documented instructions only. They are required to keep your data secure and to use it solely for the purposes of providing services to us.

Professional advisers. We may share limited personal data with professional advisers, such as accountants and legal advisers, where necessary for the management of our business and to obtain professional advice.

Legal and regulatory bodies. We may disclose personal data where necessary to comply with a legal obligation, to protect our rights or the rights of others, or to assist with fraud prevention and detection.

We do not sell your personal data to third parties.

International Data Transfers

Where any of our service providers process personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other mechanisms approved by data protection authorities, so that your data continues to be protected to the standard required by applicable law.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include limiting access to personal data to those staff and service providers who have a business need to know it, using secure systems where appropriate, and providing guidance to staff on their data protection responsibilities.

Your Data Protection Rights

As a data subject under data protection law, you have a number of rights in relation to your personal data.

Right of access. You have the right to obtain confirmation as to whether we process your personal data and, if we do, to request a copy of that data and certain information about how we use it.

Right to rectification. You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.

Right to erasure. In certain circumstances, you may ask us to delete or remove your personal data, for example where the data is no longer necessary for the purposes for which it was collected or where you have withdrawn consent and there is no other lawful basis for processing.

Right to restriction of processing. You may request that we restrict the processing of your personal data in certain circumstances, for example while we verify the accuracy of the data or consider an objection you have raised.

Right to object. You may object to our processing of your personal data where we rely on legitimate interests as the legal basis. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is required for legal claims.

Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may have the right to receive the personal data you provided to us in a structured, commonly used, and machine-readable format and to request that we transmit it to another controller where technically feasible.

Right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw your consent at any time. This does not affect the lawfulness of processing that took place before the withdrawal.

You also have the right to lodge a complaint with a data protection supervisory authority if you believe that your rights have been infringed. We encourage you to contact us first so that we can address any concerns you may have.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or for other operational reasons. When we make changes, we will revise the effective date at the top of the policy or otherwise inform you as appropriate. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.